This 60-minute verbal de-escalation course is designed to provide a unique insight into how to work with a wide variety of personalities and individuals who may be elevated, angry, or experiencing a mental health crisis. We will explore various types of interpersonal interactions and the myriad of distractions and communication barriers that can occur. Additionally, there will be a deep dive into non-verbal communication and cues that an individual may inadvertently produce that can provide insight into their intent and give significant indications of how to act and communicate as to not elevate a person’s mood.
This course will provide participants with a greater understanding of human interactions, stress indicators, and individual perspectives. A significant focus of this presentation will be to look at psychologically and physiologically, what happens to us when we are stressed, upset, or scared, and how can we overcome those natural human reactions to better communicate and observe potentially threatening behaviors.
Sgt Tad Hoeschen has 26 years of law enforcement experience in Kansas and Minnesota and has been employed since 2000 with the St Cloud Police Department. Sgt Hoeschen has been a patrol officer, field training officer, school resource officer, investigator, member of the St Cloud SWAT Team, served on the Community Crime Impact Team, has been an instructor in forearms, defensive tactics, active threat response, and mobile field force. Sgt Hoeschen currently supervises the Community Crisis Intervention Team which is made up of crime prevention, Housing and Redevelopment Authority, Threat Liaison Unit, and the Mental Health Response Unit.
Sgt Hoeschen holds a BA in Communication Studies from South Dakota State University and MA from Concordia University, St Paul in Criminal Justice Leadership.
Cost
$20 - members
$40 - non-members
Event Schedule
Lunch/Networking 11:30am-12:00pm
Presentation - 1200pm-1:00pm
Photography/Video Policy
Central Minnesota SHRM (CMSHRM) reserves the right to use any photograph or video taken at any event sponsored by CMSHRM, without the expressed written permission of those in the photograph or video.